Terms of Service

This website, https://www.sofenne.com/ (the “Site”), is owned and operated by Verax Commerce LLC trading as Sofenne. Throughout the Site, the terms “we”, “us”, and “our” refer to Sofenne.

By visiting our Site or placing an order with us, you agree to these Terms of Service (“Terms”), together with any additional policies and conditions referenced within them. These Terms apply to all users of the Site, including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, you should not access or use the Site or any of our services.

1. Online Store Terms

By using this Site, you confirm that you are at least 18 years old, or that you are using the Site with the involvement and permission of a parent or legal guardian.

You may not use our products, services, or website for any unlawful or unauthorised purpose, nor may you violate any applicable laws or regulations while using the Site.

You must not upload, transmit, or distribute viruses, malicious code, or anything intended to interfere with the functionality or security of the Service.

Failure to comply with these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse service or cancel orders where reasonably necessary, subject to applicable law.

You understand that content you submit through the Site (excluding payment information) may be transferred over various networks and adapted to technical requirements. Payment information is always transmitted securely using encrypted technology.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, Service, or related content without our prior written permission.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

3. Accuracy, Completeness & Timeliness of Information

We aim to ensure that information on the Site is accurate and up to date. However, we do not guarantee that all content will always be complete, current, or error-free.

Information provided on the Site is for general guidance only and should not be relied upon as the sole basis for making decisions without consulting more accurate or current sources where appropriate.

Some information on the Site may include historical content provided for reference purposes only.

We reserve the right to modify or update Site content at any time without obligation to update all information immediately, except where required by law.

4. Changes to Products, Services and Prices

Prices for products may change from time to time without prior notice, except where restricted by applicable law.

We may modify, suspend, or discontinue any part of the Site, products, or services where reasonably necessary and without prior notice.

To the extent permitted by law, we are not liable for any modification, suspension, discontinuation, or price adjustment relating to the Service.

5. Products

We make reasonable efforts to display product colours, textures, and images as accurately as possible. However, we cannot guarantee that your device or screen settings will display colours completely accurately.

Certain products may be available exclusively online or in limited quantities.

We reserve the right to limit quantities purchased, discontinue products, or adjust product descriptions and pricing at any time, subject to applicable law.

Certain offers or promotions may not be available where prohibited by law.

All products sold through the Site are subject to our Return and Refund Policy.

6. Billing and Account Information

We reserve the right to refuse, review, or cancel orders where reasonably necessary, including where inaccurate, incomplete, or suspicious information has been provided.

We may limit or cancel quantities purchased per person, household, account, payment method, or address.

If changes are made to an order, we may attempt to contact you using the email address, billing details, or telephone number provided during checkout.

You agree to provide accurate, complete, and current purchase and account information for all orders placed through the Site.

You are responsible for updating your information promptly so that transactions can be completed successfully and communication can be maintained where necessary.

7. Optional Tools

We may provide access to optional third-party tools or services that we do not monitor or control.

Any optional third-party tools are provided on an “as available” and “as is” basis without warranties, representations, or guarantees from us.

Your use of these tools is entirely at your own discretion and risk, and you should ensure that you understand and accept the relevant third-party terms before using them.

Any future features, services, or tools introduced through the Site will also be subject to these Terms.

8. Third-Party Links

The Site may contain links to external websites, services, or content provided by third parties.

We are not responsible for the content, accuracy, policies, or practices of third-party websites or providers.

Any transactions, interactions, or reliance on third-party services are solely between you and the respective third party.

We recommend reviewing the terms and privacy policies of any external websites before engaging with them.

9. Comments, Feedback & Other User Submissions

If you submit comments, ideas, feedback, suggestions, reviews, or other materials to us (“Comments”), you agree that we may use, edit, reproduce, publish, distribute, or otherwise use those Comments without restriction.

We are under no obligation to:

keep Comments confidential
provide compensation for Comments
respond to Comments

We may remove content that we reasonably determine to be unlawful, offensive, abusive, defamatory, misleading, or otherwise inappropriate.

You agree that your Comments will not violate the rights of third parties or contain unlawful, harmful, abusive, or malicious material.

You remain solely responsible for any Comments you submit.

10. Personal Information

Any personal information submitted through the Site is handled in accordance with our Privacy Policy.

We process personal information in accordance with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the Privacy and Electronic Communications Regulations (PECR).

11. Errors, Inaccuracies & Omissions

From time to time, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery times, availability, or other details.

We reserve the right to correct errors, update information, or cancel orders where necessary, including after an order has been submitted, subject to applicable law.

We are not obligated to update or clarify information except where required by law.

12. Prohibited Uses

You may not use the Site or its content:

for unlawful purposes
to violate applicable laws or regulations
to infringe intellectual property rights
to harass, abuse, threaten, or discriminate against others
to submit false or misleading information
to upload viruses or malicious code
to collect or track personal information of others
for spam, phishing, scraping, crawling, or fraudulent activity
for obscene, abusive, or harmful purposes
to interfere with the security or functionality of the Site or related services

We reserve the right to suspend or terminate access to the Service if prohibited use is identified.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that the Service will always be uninterrupted, secure, timely, or error-free.

We do not guarantee that information provided through the Service will always be accurate, reliable, or current.

Your use of the Site and Service is at your own discretion and risk.

Unless otherwise stated, the website, products, and services are provided on an “as is” and “as available” basis without warranties or conditions of any kind, either express or implied.

To the fullest extent permitted by law, Verax Commerce LLC, Sofenne, and our directors, employees, affiliates, contractors, suppliers, service providers, and licensors will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Site, Service, or products purchased through the Site.

Nothing in these Terms limits or excludes any consumer rights available to you under applicable law.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Verax Commerce LLC, Sofenne, and our affiliates, employees, contractors, licensors, and service providers against claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or violation of applicable law.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

16. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using the Site and services at any time.

We reserve the right to suspend or terminate access to the Site or services where reasonably necessary, including where violations of these Terms occur, subject to applicable law.

Any obligations or liabilities incurred prior to termination will survive termination where applicable.

17. Entire Agreement

These Terms, together with any policies or notices published on the Site, form the entire agreement between you and us regarding your use of the Site and services.

Any failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.