Contact

We’re always happy to help.

Whether you have a question about an order, need help choosing the right item, or simply need a little assistance, our customer support team is here to help.

At Sofenne, we believe shopping online should feel simple, comfortable, and personal. We aim to provide friendly and helpful support whenever you need it.

Before contacting us, you may also find helpful information on our FAQ page.

How We Can Help

Our customer support team can assist with:

• Order updates and delivery questions
• Returns, refunds, and exchanges
• Product and sizing enquiries
• Payment or checkout support
• General questions about shopping with Sofenne

If you contact us, please include your order number where possible so we can assist you more quickly.

Business Information

Business name: Verax Commerce LLC (trading as Sofenne)
Website: sofenne.com

Address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States

Company registration number: 2026-001953663

Email: support@sofenne.com
Phone: +44 7353 507 846

Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)