Here to Help
Do your styles fit true to size?
Our collections are designed with comfort and everyday wear in mind. We recommend using the size guide on each product page to help you find your best fit.
What if something doesn’t fit?
We offer a 30 day return period after delivery. If something isn’t quite right, our support team will be happy to assist you with the return process.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated UK delivery is typically 4–11 business days including dispatch time.
Tracking information will be provided once your order has been shipped.
Can I contact someone if I have questions?
Of course. Our customer support team is always happy to help with questions about sizing, orders or returns.
When you contact Sofenne, you’ll always speak with a real person, no automated replies or chatbots.
You can reach us through our Contact Page or by email.